Accessibility
Accessible rooms & facilities
What we can tell you in writing, and the one call that settles the rest. We would rather be straight with you now than have you arrive to something that doesn't work.
Reserving an accessible room
We hold accessible guest rooms for the people who need them, and they can be booked the same way as any other room.
Call the front desk on 703-751-4510 before you book. The desk is staffed 24 hours. Tell us what you need — a roll-in shower, a particular bed height, room to transfer beside the bed, a visual alarm — and we will check that specific room and block it to your name, rather than booking you into a room type and hoping. If we cannot meet what you need, we will tell you, rather than let you find out at check-in.
If you would rather write, use the enquiry form and describe what you need in the message. We answer within one business day.
What we can confirm in writing
| Area | Detail |
|---|---|
| Main entrance | Step-free, with automatic doors |
| Elevators | Accessible elevators serve all guest floors |
| Public restrooms | Accessible public restrooms on the lobby level |
| Breakfast room | Step-free, with accessible seating |
| Business center | Free for guests to use |
| Service animals | Welcome throughout, at no charge, and not subject to our pet policy |
Two things to know before you arrive
The garage is a separate structure, and parking is on an upper level. Getting from a parked car to the lobby is not a short step-free walk. If that matters to you, use the covered drop-off at the main entrance and call us when you are close — we will meet you there.
The front desk has no lowered counter section. Rather than leave you at a counter that doesn't work, staff will come out from behind it to check you in.
What we are not publishing yet
Exact measurements — doorway widths, bed heights, clear floor space, grab bar placement, how many rooms have a roll-in shower — are being surveyed room by room. Until that is finished we are not going to print numbers we have not measured, because an approximate figure is worse than none when you are deciding whether a room will physically work for you.
Call and we will measure the specific room you are asking about and give you the real number the same day.
This website
We aim to meet WCAG 2.1 Level AA. The site is built to work with a keyboard alone and with a screen reader: every image carries a text description, headings run in order, form fields are labelled, color is never the only way meaning is conveyed, and text contrast has been measured against the AA thresholds rather than eyeballed.
Two honest limits. Our maps are embedded from OpenStreetMap and their internal controls are outside our control, so the full address and written directions appear as plain text on the Location page and you never need the map. And our booking buttons hand off to Booking.com, whose accessibility is theirs rather than ours — you can always book by phone instead.
If something here does not work for you
Tell us and we will fix it, and help you in the meantime. Call 703-751-4510 at any hour, email alexandriapentagonsouth@gmail.com, or use the enquiry form. If you hit a barrier on this website, we will give you the information you were after by another route straight away, rather than asking you to wait for the fix.